Privacy Policy

1. Introduction

Pyramid Machinery Co. Ltd. ("PMCL", "we", "our", or "us") is committed to protecting the privacy of individuals who visit our website at pyramidmachinery.com or contact us through any channel. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data.

By using our website or submitting an enquiry, you agree to the practices described in this policy.

2. Information We Collect

We collect the following information when you interact with us:

• Contact details — name, company name, email address, and phone number, provided when you submit an enquiry or contact form.
• Enquiry details — the type of machinery, service, quantity, location, budget range, and urgency you specify in your request.
• Communication records — records of email, WhatsApp, or phone exchanges between you and our team.
• Technical data — basic website usage data such as pages visited and browser type, collected automatically. We do not use advertising cookies or cross-site tracking.

We do not collect payment card details, government identification numbers, or other sensitive personal data through this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and prepare quotations or proposals
• Contact you by phone, email, or WhatsApp to discuss your requirements
• Process and fulfil any orders or service agreements
• Improve our website and services based on usage patterns
• Comply with applicable Nigerian laws and regulations

We will not use your information for unrelated purposes or send you unsolicited marketing without your consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:

• Form service — we use a third-party form processor to handle contact and quote form submissions and deliver them to our team inbox. The third-party provider maintains its own privacy policy.
• Legal obligations — if required by Nigerian law, court order, or regulatory authority, we may disclose information as legally required.
• Business transfers — in the event of a merger or sale of our business, your information may be transferred as part of that transaction under equivalent privacy protections.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described here and to comply with our legal obligations — typically up to three (3) years for enquiry records. You may request deletion of your data at any time.

6. Data Security

Our website is served over HTTPS, ensuring that data transmitted between your browser and our server is encrypted. We take reasonable technical and organisational precautions to protect your information from unauthorised access or disclosure. No electronic transmission method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, contact us at info@pyramidmachinery.com.

8. Third-Party Links

Our website may link to third-party sites including XCMG's official website. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies independently.

9. Children

Our website is intended for business use only and is not directed at individuals under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

• Email: info@pyramidmachinery.com
• Phone: +234 (0) 802 322 6631
• WhatsApp: +234 (0) 803 718 7230
• Address: KM 10, Lagos-Ibadan Expressway, Warewa, Arepo, Ogun State, Nigeria